Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations ...

When planning a trip, choosing the right airline impacts the overall travel experience, for cost and safety. As one of North ...

Glasgow-based simulation software specialist, Simul8 has partnered with Air Canada to help the airline to streamline its call ...

Canada’s federal transport watchdog has proposed charging airlines a C$790 ($582) fee for every customer complaint it resolves – irrespective of whether or not it finds in the customer’s favour.