A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center ...

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees ...

The customer service center was created to make it easier for people to get information about the various public works ...

The United Way’s 211 call center has helped those in need since Hurricane Helene ravaged western North Carolina in late ...

It seems every week there’s a new scam, with someone trying to get your personal information — and often it starts with a text message from someone you don’t know.But what it it’s a message from your ...

The DC Council grilled leaders of the city's Office of Unified Communications to get to the bottom of recent failures.

Most of the calls taken by Montgomery County’s staff members at the Emergency Communications Center aren’t emergencies. The ...

The United Way's 211 call center has 27 people in Cary who help people in distress, stranded and in need of vital things like water, food and supplies.

BioLab is launching a 24/7 call center to help reimburse residents impacted by the Conyers plant fire and chemical plume that ...

Omaha police called for help during an incident around 2:30 Friday morning. Officers were in the area of 120th and West Center Road when they put the call out for help. Police did not say what led up ...

It all began with the ringing of a bell. The noise coming from a student’s backpack in the Indiana Memorial Union reminded ...

The Rutherford County Emergency Operations Center posted Friday morning that it is "relieved and proud to announce that all 1,107 individuals initially reported as missing due to Hurricane Helene have ...