When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today ...

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees ...

A major call center service provider in the Middle East has lost an enormous amount of private customer data after being ...

This means your customer service should be friendly, approachable, and prompt in addressing customer issues. Your customers have certain expectations from your call center customer service ...

The data breach exposed more than 10m customer conversations from an AI call center platform in the Middle East ...

It seems every week there’s a new scam, with someone trying to get your personal information — and often it starts with a text message from someone you don’t know.But what it it’s a message from your ...

The goal is to help those in need right away instead of having them wait weeks and even months for emergency shelter, as they ...

BioLab is launching a 24/7 call center to help reimburse residents impacted by the Conyers plant fire and chemical plume that ...

More than 70 Monroe County resources and services are included in The Information Center's 2024 resource guide. Learn how to ...

Most of the calls taken by Montgomery County’s staff members at the Emergency Communications Center aren’t emergencies. The ...

Thousands of people called 911 for help when Hurricane Helene hit, and those calls came through faster than before in ...

The hospital's physician practice agreed to pause cuts to neurology, pediatric dentistry, podiatry and allergy and immunology ...