When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today ...

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees ...

A major call center service provider in the Middle East has lost an enormous amount of private customer data after being ...

The modern digital industry offers numerous technologies that are designed to help simplify workflows and improve employee ...

Channel snobbery is leading to a type of estrangement between marketing and sales departments and their colleagues in ...

The data breach exposed more than 10m customer conversations from an AI call center platform in the Middle East ...

Customer service startup Crescendo today announced that it has closed a $50 million funding round at a $500 million valuation ...

LITTLE ROCK, Ark., Oct. 8, 2024 /PRNewswire/ -- Accelergent Growth Solutions today announced a services expansion featuring the addition of a full-service customer contact center to support client ...

Global enterprises outsource contact center functions for cost and technology, though contract values are down, an ISG ...

Here are four key growth insights from TechSee based on my September 30 interview with founder and CEO Eitan Cohen. Most startups are founded by people who suffer from unrelieved pain, look for ...

Companies in Australia are outsourcing contact centers to access technologies and improve the user experience, an ISG ...