This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

Evaluating customer service training is not only a single activity done after a training session, but an ongoing process that helps you measure the impact of your training on customer service ...

However, customer service is not a one-size-fits-all skill, and different airport staff may need different training programs based on their roles and responsibilities. In this article, we will ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

The fundamentals of customer service and sales Teamwork and the service chain Understanding the basic needs of every customer The 3 V’s of communication – and how to maximize them – even over the ...

This 10-part customer service educational workshop help staff work with customers, clients, patients, members, or constituents. On the Front Line is produced by University of Illinois Extension and ...

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot. Airtel and Google Cloud have ...

Good customer service is made, not born. Most companies find that employees require training to provide good customer service. Some of the areas in which employees often get help from customer ...