The latest guidance from the FCA focuses on Consumer Duty board reports and how firms handle complaints and root cause analysis. Firms will find it particularly helpful to receive guidance on the ...

Consumers have abundant confidence in retail financial services markets, and benefit from healthy market competition. This ...

Advisers began to see consumer duty “bite” last year in the way the FCA considered its approach to making rules, according to ...

The FCA has been at the forefront of implementing the Consumer Duty, a significant shift in regulatory focus aimed at ensuring better outcomes for consumers across the financial services sector.

The Financial Conduct Authority has set five features that of a good Consumer Duty report and five areas for improvement. The report comes as a result of a targeted and thematic review that the ...

The Financial Conduct Authority has laid out what firms should and should not do to tackle polluting behaviour and meet their ...

The FCA’s sample was drawn from across the retail banking, wholesale, insurance, payments, consumer investments and consumer finance sectors. Some action plans and improvements were not accompanied by ...

With value for money front and centre in the advice market following the introduction of the Financial Conduct Authority's ...

According to Scottish Widows, value for money is increasingly a major consideration in financial advice, particularly since ...

The Financial Conduct Authority has published its findings following a thematic review into firms' approaches to completing the first annual Consumer Duty board report. Under the Duty, a firm must ...