Put in the work. Whether you draw a map or make a rule book, the essential next step is to take action. “A gym teacher told me ‘no progress without effort,” said Ditmeyer. This is true in ...

My colleague John Hillen and I even wrote a book, What Happens Now ... I gather the team and ask them to draw a Map of Paris. No, not a literal map. It’s a metaphor—and a powerful one.