FirstEnergy charges new 50-cent fee to customers who don’t autopay their bill
Customers must now pay a 50-cent “service fee” for bill payments from their bank account. The company waives the fee for any ...
FirstEnergy email telling customers they need to re-enroll in AutoPay is legitimate: VERIFY
FirstEnergy changed its AutoPay processing company, requiring some customers to enter AutoPay data again. 3News' Stephanie Haney VERIFIES.
Misleading mailer from SmartEnergy offers $100 prepaid Visa card to existing Illuminating Company customers: VERIFY
The mailer offers payment to enroll with SmartEnergy and is addressed to 'Illuminating Company customer' while actually requiring a switch in energy supplier.