Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

A paper titled "Generative AI at Work" in the Quarterly Journal of Economics shows customer service workers using artificial intelligence assistance become more productive and work faster. The effects ...

In this crazy-busy corporate climate, finding fresh ways to streamline and cut costs is the holy grail. Picture this: customers walking away beaming with delight, their queries answered swiftly, and ...

Assistant Treasurer Stephen Jones says superannuation funds should be held to the same standards as banks and other financial ...

Blue Ridge's advanced software platform will empower Weathertech to gain greater visibility, improve inventory ... and providing outstanding customer service to its clients. About Blue Ridge ...