As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

In drayage, trucking companies, brokers, freight forwarders, and beneficial cargo owners (BCOs) coordinate container shipping ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

In this crazy-busy corporate climate, finding fresh ways to streamline and cut costs is the holy grail. Picture this: customers walking away beaming with delight, their queries answered swiftly, and ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Blue Ridge's advanced software platform will empower Weathertech to gain greater visibility, improve inventory ... and providing outstanding customer service to its clients. About Blue Ridge ...

Assistant Treasurer Stephen Jones says superannuation funds should be held to the same standards as banks and other financial ...

The counter staff rotation initiative, involving all ministries and their respective departments, officially begins today, to ...