There is always a degree of uncertainty. But a negative review does not necessarily mean your manuscript won’t get published. How you respond to harsh criticism can be as important as the ...

It is your opportunity to help them hear the negative feedback and use it to grow. The delivery of your review may determine ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

However, your response to negative reviews online can affect how your ... the negative feedback into an opportunity to improve the product. My advice: engage with criticism as a dialogue.

When people think of customer reviews, they often focus on leaving negative feedback if something goes wrong. However, it’s ...

To respond to negative feedback graciously ... It takes time and effort to review your product or service. Those who complain and point out flaws are a valuable asset to any entrepreneur.

The Federal Trade Commission (FTC) is issuing over 148,000 refunds totaling nearly $2.4 million in a settlement order ...

Bethesda is getting defensive over bad reviews for Starfield on Steam. Bethesda Game Studios has started responding to negative reviews left by players on Starfield’s Steam page. A solid 69% of the ...

A Hamilton County attorney was publicly censured for responding online to a negative Google review about her legal services. Cindy Powell Bice was representing a client in a child support ...