You can use this letter template to complain about faulty goods that have been supplied as part of a service such as building work or car repairs. It should help the trader understand your point of ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You must tell them it's essential to stick to this deadline. This is called 'making time of the ...

You can drop in to our office to speak to someone. If you would like to pre-book an appointment, contact us to see if this is an option. We provide free, confidential and independent advice on issues ...

Find a job with our local Citizens Advice. Opportunities are available across a wide range of roles in England and Wales. If you are looking for voluntary roles, including trustee positions with local ...

Use this letter template to cancel an agreement you made to buy something when you were at home (yours or someone else’s), at your workplace, in a public place or at a trade show. You can do this ...

Citizens Advice has been calling for more regulatory oversight of the Third Party Intermediary (TPI) sector for over a decade. We are keenly aware that TPIs already play a vital role in the energy ...

Energy billing issues aren’t a new problem, but since the energy affordability crisis, the consequences for consumers are frequently more serious. Average bills are still 66% higher than the historic ...

“Energy prices remaining relatively stable over winter will offer cold comfort to millions across the country already struggling to afford bills. It comes as people are falling further and further ...

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