The Cabinet Office and the Improvement and Development Agency are urging public bodies to identify ‘avoidable contact’ with customers. National Indicator 14 is one of the 198 indicators against which ...

Multi-agency working is an effective, challenging way of supporting children and families with additional needs and securing real improvements in their life outcomes. The Change for Children programme ...

Two new reports show that local authorities are transforming themselves in an effort to bring about step changes in efficiency and the services they offer. The reports, “Modern public services: ...

The Guide, which is produced by the Prime Minister’s Strategy Unit, explains what strategy is, how it works and how it differs in the public compared to the private sector. It was produced to help ...

Publication of a report on performance incentive schemes is the first step in seeking to create a performance culture in the Civil Service. The study team was led by John Makinson, Group Finance ...

A pilot project is trialing an information link between NHS Direct, the phone in health helpline, and GP practices within the area of the trial. If the project is successful and rolled out nationally ...

Children’s services are changing with the move from dealing with children as individuals to looking at the child’s living situation as a whole. By reviewing the wider family dynamics and context it is ...

performance, as shown by a new report from the Audit Commission.

This guidance explains how third sector organizations and the roles they play will be incorporated into the new local performance framework. It also describes how the third sector contribution to ...

Local government must take a leading role to generate solutions that blend new and old buildings to create sustainable mixed communities. This is the key message from the New Local Government Network ...

The pack offers guidance for councils on how change agents such as the Regional Centres of Excellence will give support in delivering efficiency gains. It also gives examples of good practice within ...

Evaluation of the Wired Up Communities Programme has revealed that to bridge the divide between the information ‘haves’ and ‘have nots’ will need much more than money. The Programme was launched in ...