Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations ...

I've been to over 80 countries and book 100 flights a year. From Emirates to Air Canada, here are my favorite and least ...

When planning a trip, choosing the right airline impacts the overall travel experience, for cost and safety. As one of North ...

Glasgow-based simulation software specialist, Simul8 has partnered with Air Canada to help the airline to streamline its call ...

Canada’s federal transport watchdog has proposed charging airlines a C$790 ($582) fee for every customer complaint it resolves – irrespective of whether or not it finds in the customer’s favour.

The best Air Miles credit cards in Canada earn points for the loyalty program on every purchase. Air Miles Dream Miles have ...

Frontier Airlines surprised the airline world when they announced that they were taking telephone talk out of their customer service options ... actually moved to Canada when Donald Trump was ...

It’s not easy being a customer service agent —particularly when those customers are so angry with a product that they want to ...

Building on a successful collaboration with RozieAI, which had previously helped modernize Air Canada's contact center, the ...