It goes without saying that tips are a great thing to get at the end of the day. That’s why your barista might be extra ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

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Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

The philosophy of this coffee shop employee suggests a shift in how we think about customer service interactions. By ...

Compare the best LLC filing services. We evaluated expertise, services offered, customer reviews, and other factors.

The implementation of the UK's Consumer Duty, which sets high, clear standards for consumer protection across financial services and requires firms to deliver ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Good Energy Group has accepted a bid worth almost £100m from international technology group Esyasoft. The confirmation comes ...

RingCentral has good growth prospects, especially in its call center division. This combined with a very depressed valuation ...

Utility Week Intelligence’s recent roundtable with our partner EXL explored the impact of AI and data on contact centres and the customer experience. Here’s what we learnt.