Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...
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How to Get What You Want Every Time Talking to Customer ServiceLearn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...
Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...
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The Psychology of Customer Service: Science-Backed TricksTaking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...
A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.
Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.
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