Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

He added, “Respondents cited factors such as proximity, speed, customer service, and cash availability as reasons for their choice. Many also noted that POS agents are more personable and ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

an evangelist giving a sermon to an audience and a person singing as part of a worship service clip art of crosses and bibles stock illustrations Faith And Worship Thin Line Icons - Editable Stroke A ...

Want to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today. From reproductive rights to climate change to Big Tech, The ...

Getting a personal loan when you have bad credit or no credit history can be tough. However, some lenders can still work with you, helping you borrow money for emergency expenses including medical ...

But if you have bad credit, the peace of mind that comes with installment loans may seem out of reach. Fortunately, lenders exist with a reputation of extending good offers to borrowers with bad ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Martin Kimani, a former Kenyan diplomat, said his past work positions him to build on the Africa Center’s diverse programming that goes beyond art. With major gifts to leading arts institutions ...

The spotty but not too bad service is ... I am now stuck with this service for two years. Believe me, when these two years are up, Xfinity will never get me as a customer again.