Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

"This is antithetical to any conceivable reason for opening a comic store in the first place." Customer stunned after ...

Truth is if we only permitted art by artists with unimpeachable moral standards, our libraries & galleries would be bare If Neil Gaiman’s life today were a scene in one of his own stories for ...

Among these, 99% (13,151) were resolved, but the high complaint volume reveals ongoing issues with service quality and customer satisfaction across the sector. According to PTA data, Jazz led the ...

1. Master the Art of Active Listening To deliver quality customer service, listening attentively is an indispensable skill. Please take the—time to ensure you genuinely understand your desires and ...

We’ve all experienced bad customer service. I tried to resolve a billing issue when I ordered some camping gear online. After hours on hold, I was told everything was sorted and I’d receive a ...

He covers a broad range of topics, but most interesting is his comments about Sony’s push for more live service games and ... record with making ‘very bad movies’ based on games.

Clients and residents in the Upper East Region have expressed growing frustration over MTN Ghana's poor service delivery, particularly in parts of the country like the Bolgatanga Municipality. The ...

Burst water pipes in Wellington have highlighted a lack of investement in water infrastructure. Photo / NZ Herald Something is seriously wrong with New Zealand’s public wealth. We rank near the ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just months after the firm unveiled research indicating customer experience ...