Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned ...

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees ...

WASHINGTON — A Secret Service agent in Vice President Kamala Harris' security detail has been placed on administrative leave following allegations of a groping incident with a Harris staffer in ...

The Google Phone app doesn’t often receive huge updates, but a new change to the incoming call UI appears to be in the works. According to an early report on Reddit, which has subsequently been ...

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...

There aren't many available centers on the free agent market. Ironically, two former Steelers (Cole and Hassenauer) are. Hassenauer served as Ben Roethlisberger's center during his final games in ...

(The Center Square) – Border Patrol agents are rescuing young unaccompanied children smuggled ... Their smugglers had given them a phone number to call. When they called, a recruiter “from Oakland or ...

EA FC 25 Career Mode is all about building the strongest team possible, but clubs without a lot of funds should look at free agents and contract ... along with ex-Wolves center-back Romain Saiss.

CNN on Wednesday officially moved the 5,000 pound red-and-white CNN logo, an iconic symbol at CNN Center for more than 25 years, to its Midtown campus. Mark Thompson, CNN’s president and CEO for ...

Blueprint Sports CEO Rob Sine initially told Yahoo Sports on Wednesday morning that Cromartie is not a registered sports agent and confirmed that fact with CBS Sports, sharing "we were introduced ...