The researchers hypothesized that if teasing makes customers feel the brand is more like a real person (“anthropomorphism”), ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

The new AT&T caller ID service will allow businesses to display short messages to customers to explain the nature of their call.

AT&T and TransUnion have unveiled a new enhanced caller identification service that displays company names, logos, and call reasons for verified incoming calls to AT&T wireless customers using Android ...

AT&T, partnering with TransUnion, is expanding its branded call display feature. Now, in addition to a business's name and ...