Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

TransUnion and AT&T now offer companies the ability to display brand name, company logo and the reason for their call when ...

It’s a common scenario: a customer receives a call from an unknown number. Assuming it’s spam, they decline the call and continue on with their day. Only hours later, upon listening to the ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Starting soon, you'll be able to see why a business is calling you on the incoming call screen.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

Nearly 4,000 people have signed an open letter calling on Christie’s New York to cancel an upcoming sale dedicated solely to art created with artificial intelligence (AI) — the first of its ...

AT&T Inc. T has inked an agreement with TransUnion TRU to improve customer experiences with branded calling services. Per the ...