The days of customer data platforms (CDP) simply aggregating information about shoppers and their purchases are long gone, ...

The customer just called again, wondering if the item they ordered will be on time. Will it? Do your company’s processes make ...

Customer Relationship Management (CRM) tools have evolved far beyond their original purpose of organizing client data and tracking sales.

Learn more about whether Concentrix Corporation or ICF International, Inc. is a better investment based on AAII's A+ Investor ...

The new state-of-the-art facility ensures optimal performance and safe operations with advanced monitoring of battery assets, ...

Process time vs. cycle time is a discussion that comes up often for newcomers to Six Sigma. Understanding these principles ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

The seamless integration with RenewanceConnect™ ensures data consistency while providing enhanced visualization of lifecycle and operational status for O&M activities. Alerts and notifications are ...

Protect your investment and embrace circularity by maximising the lifecycle of your IT assets and services and reusing of end ...

Overlapping and legacy customer management systems lead to time-sucking busywork that could be better spent closing deals ...