Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Effective communication plays a major role in the foundation of every patient services group. Using an efficient CRM for patient services teams helps streamline communication by offering a hub for all ...

Customer Relationship Management (CRM) software’s primary goal is to help small businesses foster better relationships with customers. Simple enough. But with so many CRM platforms coming with ...

Customer Relationship Management (CRM) tools have evolved far beyond their original purpose of organizing client data and tracking sales.

Pipedrive helps salespeople manage and automate the sales process so that they can focus on leads and strategy. With this new update, the company is expanding its current AI features to add agents, ...

Displaced workers will be able to apply for other jobs internally, the Bloomberg report said, citing a person familiar with ...

BD expert Nic Coppings writes that there is a connection crisis in today's market because too many people lean on digital ...

Deus X Pay is a regulated institutional stablecoin payment provider offering secure and compliant digital asset transaction ...

Montréal-based FLiiP has closed a $4.4-million seed round to bring its all-in-one fitness business software solution to more ...

Back in December 2024 Salesforce CEO Marc Benioff announced that the company had bagged over 1,000 paid deals for "Agentforce." The platform is aimed at creating AI-powered virtual representatives.