Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.

Learn how AI simplifies market research, offering fast, cost-effective insights. Perfect for businesses seeking smarter, ...

North America held a dominant position in the Generative AI in the Fintech market, more than a 36.5% share with r ...

Adopt an organization today, and it will require the organization to leave all its comfort zones behind and depend on digital tools for maximizing efficiencies, streamlining operations, or creating ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Learn how automation and AI are revolutionizing retail operations, improving efficiency, and raising questions about the ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

CBInsights conducted a survey with 50 senior strategy professionals to examine their approaches to generative AI (genAI) ...

Pune, Maharashtra, India, January 27, 2025: FLAME University, a pioneer in interdisciplinary education, recently hosted B.S.

A flaw in Subaru's STARLINK connected vehicle service exposed location and driver data for millions of vehicles, a new report finds.