The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

Explore the distinctions between Generative AI and Agentic AI. Understand how each works, their use cases, limitations, and ...

Shinhan Investment Corp. noted on the 7th that interest in individual retirement pensions (IRP) has increased, leading to a ...

Days after Tom Brady’s ex Gisele Bündchen gave birth to her first baby with boyfriend Joaquim Valente, the former quarterback attended Super Bowl 2025 with an eye-catching gold watch.

Daniella Segura is a national real-time reporter with McClatchy. Previously, she’s worked as a multimedia journalist for ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

A West Virginia man failed to register as a sex offender and fled to Mexico, where he and his wife tried to buy a 7-year-old ...

Xfinity is the best internet service provider in Bloomington. It has the broadest coverage, the cheapest plans and the ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...