Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Abstract: Visible-infrared person re-identification (VIReID ... Given the capability of Contrastive Language-Image Pre-training (CLIP) to sense high-level semantic information corresponding to visual ...

1. Master the Art of Active Listening To deliver quality customer service, listening attentively is an indispensable skill. Please take the—time to ensure you genuinely understand your desires and ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

In this article, we will explore the impact of personalized customer service, the benefits it brings to businesses, and the strategies for implementing this lost art back into our modern business ...

For the occasion of Singapore Art Week, Liu will orchestrate his most ambitious project yet: transforming a 100-person ensemble into the country’s historic Clifford Pier. Organized by DECK ...

The domestically constructed ship is equipped with state-of-the-art sensors to enhance intelligence gathering and maritime monitoring.

Charles Person was just 18, a freshman at Morehouse College, when he joined the Freedom Riders movement, boarding a New Orleans-bound Trailways bus in Washington on May 4, 1961.

Trump. By Matthew Mpoke Bigg Stephen K. Bannon has launched a stinging attack on Elon Musk, calling him a “truly evil person,” in comments that deepen hostilities between two men who have been ...