‘You call that customer service?’ — Part two
Now we'd like to invite those on the corporate side of things to weigh in. (VICTOR J. BLUE/The New York Times) ...
Harvard Business Review4d
How AI Is Changing the ROI of Customer Service
1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...