Tips are optional payments a customer makes to a service provider and may be offered in different ways. Tips may consist of ...

You may already be asking, “Why can’t I just use the native social media platforms for customer service?” The answer is: You probably can, but only if you have very small volume. While the ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

When your employees feel confident and supported, they’re more likely to provide exceptional service. Are your customer service teams trained to handle new system updates? Do they have the tools ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. One big takeaway from customer service workers is ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...