Wondering why is customer service important? Richard Alvin looks at how excellent service drives loyalty, boosts reputation, ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

Tribune News NetworkDohaThe Ministry of Labour (MoL), through its Qualifying and Skills Development Department, in collaboration with the Doha Institute for Graduate Studies, organised a Customer ...

Ultimately, investing in forwarder TMS software is a significant decision that can greatly impact logistics operations. By ...

Joining us on today’s Inside Automotive is John Fairchild President of Fairchild Automotive Solutions, to share ...

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

Meeting and learning from industry experts in the agriculture equipment dealer space is a great way to gain fresh resources ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

The staff at the city mosque here will soon be required to wear a standard uniform and undergo customer service training ...

In December, the Shanxi Domestic Services Association launched Sanjin Smart Home Services, providing an online platform to ...