On 11 December 2024, the FCA published two pieces of feedback on the Consumer Duty, setting out good practices and areas for ...

The FCA’s assessment of 180 firms’ first Consumer Duty Board reports revealed a wide variance in the quality of reporting and ...

The Financial Conduct Authority has set out how it sees firms offering targeted support for pensions, suggesting it should be ...

Firms need to provide better quality data and analysis of client types and challenge governing bodies to comply with Consumer ...

The Financial Conduct Authority (FCA) recently revealed the highlights of its highly anticipated 5-year strategy for ...

Firms falsely using GDPR as a “scapegoat” for non-compliance with consumer duty are “risking severe action” from the ...

In days gone by, assessing the value of a service was a simple equation for advisers and wealth managers, largely based on ...

The Financial Conduct Authority’s plans for a review of how firms are managing customer vulnerability come as “no surprise”, ...

Anecdotal evidence suggests that some firms are avoiding collecting and storing customer vulnerability data to avoid a ...

The support services provider and customer vulnerability specialist has seen some firms using the data protection laws as a ...

The U.K. Financial Conduct Authority has published a consultation on a new product information framework for Consumer Composite Investments.

Consumer Duty requires companies to monitor consumer vulnerability during the lifetime of a product, and to use this data to ...