Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

He worked alongside hundreds of others aiming to steal money in a ‘pig butchering’ romance scam in a sophisticated operation designed to part unsuspecting victims from their cash.

Many reports have shown that Americans are pessimistic about the economy — and their place in it — despite indicators that the labor market is robust and the economy is thriving. In order to explore ...

ALDI has introduced a £10 pre-payment for shoppers entering a checkout-free store in Greenwich, sparking frustration among ...

Unlike the city of Monongalia County has no real dog in the fight when it comes to trash collection. Whereas the city has an exclusive and enforceable contract with Republic Services, trash collection ...

Instead of waiting for an employee to take pity on you and unlock the cabinets in the deodorant aisle, you may soon have ...

The week following the winter storm, the long lines and frustration has continued at the airport. This has led many customers ...

A Halifax customer got in touch with the bank about reactivating their ISA and was left frustrated by the lack of clarity in ...

That single view of the customer has always been a Holy Grail for marketers - and it's never been more important than today ...

A councillor who posed as a ‘mystery customer’ to put questions to Telford & Wrekin Council's digital assistant on the phone told a committee that the public found it “universally awful’.

A local authority's digital customer service system has been described as "universally awful" by a councillor. Telford and ...