The implementation of the UK's Consumer Duty, which sets high, clear standards for consumer protection across financial services and requires firms to deliver ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

The City of Saskatoon’s annual survey asking residents to rate their satisfaction with its services did not deliver good news in 2024. A report to this week’s meeting of city council’s governance and ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Empathy is the ability to tune into and understand the feelings of others. For business leaders, this means not only creating ...

SUN CITY WEST, Ariz. — When thinking about how to build customer loyalty, the first thing that comes to mind is outstanding ...

The philosophy of this coffee shop employee suggests a shift in how we think about customer service interactions. By ...