How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Since the Great Resignation, employees are today more detached based on Gallup research. These are four actions for leaders ...

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Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Go the extra mile by offering customer service that is second to none. As a small business, you have the advantage of being ...

As an act, listening communicates respect and partnership. It signals that you value input, care about concerns, and are committed to collaboration. If you’re genuine, these signals set the tone for a ...

The philosophy of this coffee shop employee suggests a shift in how we think about customer service interactions. By ...

Marshall’s Farm Shop & Kitchen in Aberdeenshire was founded by Kenny Marshall and his wife, Moira, three decades ago. It ...

Looking for the best coffee subscription service? We tried out Trade Coffee, Blue Bottle, Coffee Culture, and more — see who ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.