How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

The British energy company promises 'quality you can trust,' so we've quizzed customers to find out if the brand truly ...

Newsweek ranks companies by quality of communication, professional competence, range of services, customer focus, ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

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Go the extra mile by offering customer service that is second to none. As a small business, you have the advantage of being ...

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

The philosophy of this coffee shop employee suggests a shift in how we think about customer service interactions. By ...

Marshall’s Farm Shop & Kitchen in Aberdeenshire was founded by Kenny Marshall and his wife, Moira, three decades ago. It ...