NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...
Business and Financial Times on MSN4d
Real measure of success is what customers experience – Stanbic CEKwamina Asomaning, Chief Executive of Stanbic Bank Ghana, has highlighted the primacy of excellence in customer experience as a true measure of an organization’s long-term success or potential.Mr.
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