Do You Think The Government Provides Great Customer Service?
Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...
Destination CRM7h
Leveraging AI to improve the customer experience
Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...
3 Ways Relationships Help Improve Your Business’ Customer Retention
Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Fierce Healthcare1d
Cigna unveils new initiatives aimed at improving customer experience, driving value
Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...
Hartford Business2d
The Cigna Group links executive pay to customer satisfaction
Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...
Impacts13d
How AI Chatbots Improve Efficiency and Reduce Costs
In this crazy-busy corporate climate, finding fresh ways to streamline and cut costs is the holy grail. Picture this: customers walking away beaming with delight, their queries answered swiftly, and ...
Defense Daily Network5d
Army Secretary Nominee Driscoll: Service Needs To Improve ‘As A Customer’
Army secretary nominee Dan Driscoll on Thursday shed light on his planned approach for bolstering munitions production ...
Super funds face full force of new customer service standards
Assistant Treasurer Stephen Jones says superannuation funds should be held to the same standards as banks and other financial ...