Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

The public services department says the initiative aims to develop the skills of officers stationed at service counters, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In drayage, trucking companies, brokers, freight forwarders, and beneficial cargo owners (BCOs) coordinate container shipping ...

Lyca Mobile strengthens its partnership with Euronet’s epay, launching an improved Webpos portal to streamline dealer ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

The counter staff rotation initiative, involving all ministries and their respective departments, officially begins today, to ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

The companies investing in this special section share the latest advances in propane industry technologies and explain how ...

A paper titled "Generative AI at Work" in the Quarterly Journal of Economics shows customer service workers using artificial intelligence assistance become more productive and work faster. The effects ...

Army secretary nominee Dan Driscoll on Thursday shed light on his planned approach for bolstering munitions production ...