The burdens and costs on businesses and HMRC of an increasingly complex tax system are laid bare in the National Audit Office ...

In recent years, Troup County has been working to improve customer service for county residents, including county employees ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

The most effective technology solutions emerge when companies truly listen to their customers. In an era defined by constant ...

Svitla Systems releases its 2025 AI/ML trends analysis, highlighting key advancements in autonomous AI, hyper-personalization ...

The digital roundtrip of benefits offers can revolutionize the industry by streamlining the benefits lifecycle through ...

U.S. Army Garrison Rheinland-Pfalz’s Interactive Customer Evaluation (ICE) program allows customers to provide direct ...

Yum! Brands has announced the launch of Byte by Yum!, a new proprietary Software as a Service (SaaS) platform designed to ...

Echo Electric, Springfield Electric, Richards Electric, Pepco and Holt will go to market under the Echo brand and represent ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Big Tech veteran becomes Atlassian’s new CISO, Congress may give DeepSeek the TikTok treatment, Google grows too slowly for ...

CEO says the move ‘has the potential to drive a new era of growth for Workday,’ but there are concerns about customer service ...