with a barrage of negative reviews hitting its Yelp and Google pages. (The Chronicle and SFGATE are both owned by Hearst but have separate newsrooms.) “Oh gosh! $1 million donations to Trump by ...

In response to an investigation by British regulators, Google has promised to crack down on fake online reviews. The tech ...

San Francisco’s gourmet doughnut cafe George’s Donuts & Merriment is receiving online backlash just weeks after opening due to a sizable donation its co-owner’s startup made to President Donald ...

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A Hamilton County attorney was publicly censured for responding online to a negative Google review ... Ms. Bice also posted online responses to four negative client reviews, revealing confidential ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Online reviews can often affect where you show up in search results and the type of message being sent to potential customers ...

Negative Google reviews can feel like a punch to the gut for small business ... Even in the worst-case scenario, where the review remains unchanged, a thoughtful and professional response can still ...

What’s worse, these threads often rank prominently on Google—especially when someone searches for “[Your Business Name] + Reviews ... managing negative Reddit threads requires a two-step approach: an ...

with Google being the top source. 58% of consumers are willing to pay more for services from businesses with excellent reviews. 53% of consumers expect a response to negative reviews within a week, ...