If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

A Greater Manchester hotel which is located in the site of a former nightclub has been named one of the best wedding venues in the country. Smokies Park at Holiday Inn Manchester Oldham, near the A627 ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Navigating the world of data and identity partners can feel like scrolling through a dating app: In a sea of options, only a ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

In European offices, there is a steadily growing interest in spaces that are not only beneficial to productive work but also ...

If you’re a hiring manager in customer service or customer support, you already know that crafting the perfect customer service job interview questions is difficult. And if you’re an aspiring or ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Selecting the right Internet Service Provider (ISP) is a crucial decision that impacts everything from daily productivity to ...

On this episode of Grit Daily Startup Show, host Jordan French sat down with Darryl Kelly, the CEO of Aspect. Kelly, known for a leadership style that blends ...