Organizations investing in digital transformation may face issues like customer alienation and brand damage if not executed ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Good customer service is the norm, but poor customer service is far from rare. You are unhappy. They (halfheartedly and ...

Major telcos defended their mobile coverage since the 3G network shutdown, despite rural Australians reporting poor service or blackouts.

Many well-known online retailers and platforms in the Netherlands fail to provide easily accessible customer support, despite ...

Bad Ass Coffee of Hawaii is set to expand its presence in 2025, with 23 new store openings, including six in the first six ...

Bad Ass Coffee of Hawaii is kicking off 2025 with unmatched momentum after a transformative 2024 that laid the foundation for ...

Ichechi Chinarhu Okonkwo is a dynamic Nigerian entrepreneur and business executive known for her diverse achievements in banking, ...

Nearly half the traffic on the internet is generated by automated entities called bots, and a large portion of them pose ...

Every technological revolution has a defining moment when a specific use case propels the technology into widespread adoption. That time has come for generative AI (GenAI) with the rapid spread of ...

Rural Australians have reported poor mobile service and new black spots after the 3G network closure, but the telcos say ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...