Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

Chatmeter, a leader in multi-location customer intelligence, used its generative AI platform, Pulse Ai: Signals, to analyze more than two million customer reviews and understand why most consumers are ...

The Executive Director, e-Business and Infrastructure, Inlaks Computers Limited, Tope Dare, has attributed the cashless situation faced by businesses and individuals, leading to the exploitation by ...