New solution helps brands increase conversions and reduce returns by enabling the 3D, augmented reality, and photorealistic image and video content that enhances the customer journey SAN JOSE, Calif.- ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Air conditioning systems are essential for maintaining comfort in homes and businesses, especially in regions with hot climates. Finding a reliable repair service becomes a top priority when an AC ...

I f you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

Kindness and empathy are universal principles that extend far beyond the hospitality industry. Giving employees the freedom ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Chatmeter, a leader in multi-location customer intelligence, used its generative AI platform, Pulse Ai: Signals, to analyze more than two million customer reviews and understand why most consumers are ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Reporter Heather Graf shows us how researchers along with the service dog organization Canine Companions teamed up to get more dogs to people in need.

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

On their 11th album, the long-running post-rockers open up disarming, uplifting new dimensions to their sound without veering too far from familiar paths. Appearing two tracks into The Bad Fire ...

It’s too bad that it was shipped on the ... and leveraging new technology such as AI. Too often, organizations suffer from a lack of communication between different functions such as marketing, ...