Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

Chatmeter, a leader in multi-location customer intelligence, used its generative AI platform, Pulse Ai: Signals, to analyze more than two million customer reviews and understand why most consumers are ...

The Executive Director, e-Business and Infrastructure, Inlaks Computers Limited, Tope Dare, has attributed the cashless situation faced by businesses and individuals, leading to the exploitation by ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

Among these, 99% (13,151) were resolved, but the high complaint volume reveals ongoing issues with service quality and customer satisfaction across the sector. According to PTA data, Jazz led the ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

A report has called for bold action to improve HMRC's customer services HMRC has denied running a "deliberately poor" phone service in ... a "digital-first" organisation in 2010.