Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

When you complain at a restaurant, specifically about a waiter, there are various things that can happen to them — including a loss of income that is hard to make up. Before you decide to complain ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

I don’t want to kill his enthusiasm, but he needs to improve. Inc.com columnist Alison Green answers questions about ...

Robocallers posing as employees of the Federal Communications Commission made the mistake of trying to scam real employees of ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

Tony Whitlam, of Nottinghamshire, who has muscular dystrophy, contracted builder Craig Harris - but the project hit all ...

The war of words has escalated into court action being threatened and the customer demanding a full £30,000 refund, plus 10% ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am about to lavish great ...

KentOnline’s consumer champion visited a new-build estate where people report being “stuck” with one broadband provider whose ...

A New Bedford neighbor and long-time Honey Dew Donut employee has been recognized all over social media, as a person who ...