We’ve all experienced bad customer service. I tried to resolve a billing issue when I ordered some camping gear online. After hours on hold, I was told everything was sorted and I’d receive a ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Rachel Wells is a writer who covers freelancing, AI, and remote work. Within the last five ... "For example, poor customer service may lead a customer to stop engaging in business with a ...