Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...

85% of consumers think customer service should be faster. So how do we take traditional customer support and improve the overall experience? Through a shift in mindset toward a more proactive support ...

Customer service is much more than responding to tickets. Proactive customer service — where agents make the first move instead of waiting for people to contact them — can help you exceed buyers’ ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

Last Thursday on Jan. 9, Fairview RCMP arrested two men with warrants during proactive patrols around town. Friedrich Schmidt, a 30-year-old resident of Fairview, was out on a release order at the ...

Along creeks and parks, fewer trees are essential for fire safety. A proactive approach could involve renewing contracts with landscapers who operate tree-mulching machines, as done in the past.

China said it has sufficient fiscal firepower to respond to external challenges, vowing to better execute pro-growth measures ahead of Donald Trump’s return to the White House later this month.