AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T to credit qualifying customers after service outages: Who is eligible?
AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users must be connected to one of the affected towers at the time of the outage.
AT&T launches $750M effort to refund customers for network outages
Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day. One executive said the effort "has the potential to change the industry."
AT&T to offer customers bill credits for network outages
AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
It is part of an effort by the company to improve its customer service. AT&T says that it wants to improve its customer service, and one way in which it is going about that is by crediting customers for internet outages and long wait times on the phone.
AT&T to Credit Customers After Internet Outages
AT&T announced on Wednesday that it would start crediting customers for internet outages and long wait times, the latest initiative in a yearslong effort to revamp the company’s customer service. Starting Thursday,
AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,
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Consumer Alert: AT&T director details new guarantee for wireless customers
AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...
AT&T employee accused of adding unwanted lines to customer accounts to make commission
A former AT&T employee was arrested for adding unauthorized phone and tablet lines to customers’ accounts in order to make commission, according to authorities.
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AT&T offers new customer guarantee
According to AT&T, if a customer loses phone service or fiber connectivity for more than twenty minutes, AT&T will refund the ...
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Critical Infrastructure Ransomware Attack Tracker Reaches 2,000 Incidents
Temple University’s Critical Infrastructure Ransomware Attacks (CIRA) database now contains over 2,000 entries.
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Arrest of AT&T rep highlights why it's important to always double-check what you agree to
While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...
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AT&T introduces new guarantee to refund costs for outages
Aiming to provide a new customer experience, AT&T introduced its AT&T Guarantee, which states that if a customer loses their phone service for more than an hour, the company will refund the cost of a ...