That’s one of the takeaways from Delaware’s first Minority Enterprise Development Week event at the Audion on UD’s STAR Campus for talks and panels, including “Balancing AI with Human Interaction” ...

It’s not easy being a customer service agent —particularly when those customers are so angry with a product that they want to ...

An Air India Boeing 777 diverted to Canada's Nunavut territory after an online security threat. The Canadian Air Force took ...

Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX ...

Simplifying customer interactions can lead to happier, more loyal customers. There is more a choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is ...

By automating common customer interactions, AI provides fast, accurate, and consistent responses that are available 24/7, helping reduce wait times and improve customer satisfaction. With AI ...

delighting customers with personal service and genuine interaction. Indian women's hockey star Rani Rampal expressed shock ...

These customer stories really make one question how anyone working in the industry keeps it together. You're on the list! Expect to receive your first email very soon!one deserves at least a medal and ...

You're on the list! Expect to receive your first email very soon!Rainn Wilson's interaction with influencer sparks racial bias discussions.Rainn interrupted Liah's food order with random questions. “I ...

Airlines must compensate travellers for international flight disruptions based on the Canadian Transportation Agency’s rules, the Supreme Court of Canada ruled in a landmark decision for air ...

With Ayoba Connect, we provide businesses with the tools to foster more meaningful customer interactions, creating seamless experiences that lead to stronger connections and measurable growth ...

The Supreme Court of Canada unanimously dismissed an appeal by domestic and global airlines in a landmark decision that upholds the country’s Air Passenger Protection Regulations, or APPR ...