An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

In 2024, many retailers put gen AI projects into production. In 2025, retailers will scale these AI projects and embed the ...

Customer analytics are vital for assessing how well your business does this." This notion also applies to your content marketing. In this article, I'm going to outline what customer insight is and ...

Big data is changing the game, and data analytics companies are shaping the future of business intelligence. Amid this ...

With e-commerce sales expected to grow again in 2025, the challenge of managing shipping logistics has taken center stage. Both to and from consumers’ front doors.

The Retail Customer Experience Index provides critical insights into the state of customer service and engagement across 131 retailers, spanning 11 key industry segments including Apparel, Home ...

AI and personalization are likely to play a pivotal role in shaping retail’s future. Shireesh predicts that the next way to ...

Powered by its proprietary Voice of the Customer platform ... in AI and predictive analytics, First Insight empowers businesses across industries—including retail, apparel, footwear, automotive ...